Order information
If you order a boxed set of CDs, please give us the quantity that you need from that album,
not the number of cd-s in the set.
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Shipping information:
We usually ship items ordered from Folio CD Posta
in approximately 4 weeks. This could take longer in case the publisher is out of the selected
item or we have to order it from abroad. Of course we can ship much faster (1 or 2 days) if
the publishers have the item in stock.
Since we're getting our cd-s from several different publishers, we can't guarantee that your
orders will get to you in the same package.
In our FolioArt és FolioVinoszek stores we can give you an estimated shipping date.
In very rare cases the price of an item can change, of course we will let you know and you
may cancel your order at any time.
When you first order from us, we ask you for a feed-back to confirm that it was indeed you that
placed the order. That's our way of filtering out false orders.
So please submit either your phone number or you e-mail address when you order from us the first
time. You won't have to do this again, we only ask that from or first time customers.
We keep print-outs of your orders on file for 2 years. The language of the contract is in
Hungarian.
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Shipping abroad:
We can also ship outside of Hungary.
We can give you the shipping costs after we know what country you'd like to get your order shipped to.
Accepted payments: VISA or Mastercard.
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Limitations on certain items:
We can only sell alcoholic beverages and items with explicit contents to people who are above
18 years of age. Before sending in your order please make sure you confirm that you are indeed
above 18. Without this confirmation we cannot process your order!
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About ordering:
We order items after your selection, so please consider your order before sending it in. After
we ordered your selected items we cannot always cancel their delivery.
If you need more information than you can find on our website, don't hesitate to write to our
customer service e-mail us at folio@folio.hu
We will try to answer all the questions you may have before you place your order.
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Customer service:
If you have any questions about your order (e.g. CDs, DVDs), please contact our customer service department
(tel: +36 74/501-001 e-mail: folio@folio.hu).
We will take every possible action to ensure your satisfaction. If you get a factory damaged item,
please send it back to us via certified mail (including a detailed description of the damage) after
talking to one of our customer service representatives.
Our mailing address is: Folio CD Posta 7100 Szekszárd, Ybl Miklós u. 3. Hungary, or 7101 Szekszárd, Pf. 292. Hungary)
We will send you a replacement item once the publisher sends us another item.
Please note that we cannot accept C.O.D. packages.
Also note that with the exception of factory damaged items, we can only accept returned
CDs and DVDs if we receive them in their original packaging.
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Privacy:
Our policy is to protect the privacy of our customers. The information we receive from our customers
helps us improve your shopping experience. We will only release your contact information to the shipping
company or post office for the purpose of completing your shipment.
We contact our customers once a year when we issue our new catalogue. Customers have the option
of subscribing to our e-mail newsletter to receive more frequent updates about our latest offers.
You can unsubscribe at any time by e-mailing folio@folio.hu or
ruhlg@folio.hu.
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Security:
Company name: Folio Handel Inc., 7100 Szekszard, Ybl Miklós u. 3.
Information: We do not sell personal information or provide personal information about our customers
to any parties except as is necessary to process and fulfill customer orders (for example, shipping companies).
Our customers may contact us at any time to request that we modify or delete their information from our database.
We reserve the right to release account and other personal information when we believe this release is
appropriate to comply with the law or protect the rights of our users or others.
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Warranties:
Our company operates in compliance with Hungarian laws and regulations relating to consumer
protection and electronic markets, including:
Government Order 17/1999. (II.5.)
The 1997. CLV Customer Protection Law
The 2001. CVIII. Law, as it pertains to electronic/web-based markets
Warranty rights assume that the product has been used in a correct and appropriate manner.
Based on laws in place since July 1, 2003, consumers may file for a refund under warranty
rights at any time up to two years after the product was purchased.
If there is a defect in the product during the first six months after purchase, and the
consumer files for a refund during this time, the retailer/merchant bears several
responsibilities. Based on laws in place since 1999, the retailer/merchant must file a
report with the Consumer Protection Agency detailing all transaction data surrounding
the purchase, the relevant facts about the customer's complaint, and the intended
resolution of the complaint. If this resolution is not in accordance with the customer's
expressed wishes, the retailer/merchant must explain its justification for the resolution.
If necessary, the retailer/merchant may obtain an expert opinion to prove that the product
defect did not originate at the manufacturer or retailer/merchant.
If the customer files for a refund within six months of purchasing the item,
the retailer/merchant must bear all costs for refunds, dispute resolution, and expert consultation.
If the customer files for a refund more than six months after the item was purchased, the customer
may turn to the Consumer Protection Agency for dispute resolution. The customer should be aware
that the costs of any product examinations, expert opinions, or other matters related to dispute
resolution will be born entirely by the customer and must be paid in advance. These costs will be
reimbursed if the complaint is judged to be legitimate, not by the Consumer Protection Agency but
through a formal legal process decided by a judge.
n the European Union, warranty rights may be exercised for any of the following reasons:
a./ The item is defective (not usable for its original purpose)
b./ The retailer/merchant shipped an incorrect item instead of what was ordered
c./ The owner\u2019s manual is missing
d./ The items delivered to the customer are incomplete
e./ The item was incorrectly assembled by the retailer/merchant or a third party contracted by
the retailer/merchant, if the assembly was part of the purchase contract
f./ The item was incorrectly assembled by the customer due to incorrect assembly instructions
provided by the retailer/merchant or manufacturer
If there is a defect in quantity or quality of items purchased, the manufacturer or retailer/merchant
must honor the item's warranty. If the purchased item is not what was in the contract, the consumer
may exercise his warranty rights. The retailer/merchant is responsible for ensuring that the product
delivered to the customer reflects the original purchase contract with the customer. This
responsibility on the part of the manufacturer and retailer/merchant is waived if:
a./ The consumer was aware of defects in the product and purchased with product with this knowledge
b./ The customer was aware of the product defects but did not take action in the appropriate timeframe
c./ The customer retains his warranty rights in any case where the defect existed at the time of
purchase and was reported within two years. For used (or refurbished?) items, the timeframe is one year.
Guaratee:
The circumstances surrounding a guarantee differ from those of a warranty. In the case of a guarantee,
the retailer/merchant certifies that the item was not defective at the time it was sold. In cases of a
legal dispute, this requires the manufacturer or retailer/merchant to prove that the item was not
defective at the time of sale, and that any defect originated as a result of the item being used
incorrectly by the customer (edit: are you sure the issue of defects applies here? It seems like
this is more just a money-back guarantee regardless of whether the item is broken).
The customer may request a refund from the retailer/merchant based on a guarantee within eight days
of purchasing the item (or, in the case of a service, within eight days of signing the service contract).
If the customer is not informed of his rights regarding guarantee refunds, a timeframe of three months
is enforceable. However, if the retailer/merchant informs the customer of his guarantee rights within
this three month period, the guarantee will be available for eight days following the release of this information.
Guarantees are not granted in cases of services that are started with the customer's indicated
agreement and understanding that the price of the service may be contingent upon other variables such
as market prices for underlying goods and services; if the item was customized for the customer or is
unrefundable or perishable; in case of CDs, DVDs, or software, if the packaging was opened; and under
no circumstances for magazines, newspapers, and gambling/gaming contracts.
If the customer chooses to enforce his guarantee rights, the retailer/merchant must refund the customer's
money within 30 days. The retailer/merchant must pay shipping charges for returning the item.
However, the retailer/merchant can demand both the refund amount and any shipping costs back from the
customer if the item proves to be defective because the customer has used the item incorrectly or
otherwise caused the defect..
We kindly ask our customers to thoroughly consider their purchases before placing any orders with us.
Please keep in mind that we custom-order items directly from publishers for our customers, and many
publishers do not allow returns to be made. While we honor our customers' requests for returns and
refunds, we strive to keep our costs low by managing our inventory carefully, and ask our customers
to assist in this by carefully considering the items they order.
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Enforcing One's Rights:
In cases of warranty or guarantee disputes that cannot be resolved directly by the customer and
retailer/merchant, the customer may seek assistance from the National Consumer Protection Agency'
South Trans-Danubian Regional Office:
Nemzeti Fogyasztóvédelmi Hatóság Dél-Dunántúli Regionális Felügyelőség Kirendeltsége
7100 Szekszárd, Szent István tér 11-13. Hungary
Postadress: 7101 Szekszárd, Pf. 294. Hungary
Tel: 74/501-260 Fax: 74/411-749
E-mail: tolnafogyved@tolna.b-m.hu
Szekszárd Megyei Jogú Város Jegyzője
7100 Szekszárd, Béla király tér 8. Hungary
Postadress: 7101 Szekszárd, Pf. 83. Hungary
Tel: +36 74 504-120 Fax: +36 74 510-251
For disputes involving durable items, there is a time limit of three years in which a dispute
will be heard. For non-durable or perishable items, the time limit is six months.
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